Agent: IT Service Desk X2: State Information Technology Agency (SITA)

SITA invites qualified candidates to apply for the IT Service Desk opportunities that has become available at their offices in Pretoria.

The official job advert can be found here.

Job Summary

Location: Centurion, Pretoria, Gauteng

Job Title: Agent: IT Service Desk
Position Status: 12 months Fixed Term Contract (Internal/External)
Reference Numbers: VAC00672/25 & 0640/25

Salary:  R 210 449 – R 315 673 p.a.

Closing Date: 08 July 2024

Job Description:

To log, classify, and categorize IT incidents and requests for IT clients, provide first-line support, update calls accordingly, and route calls to the next level of support if unable to resolve.

Key Responsibilities:

• Availability
• Answer inbound calls
• Quality of calls
• Logged calls on ARS and/or ITSM
• First call resolution rate
• First-line support
• Post call survey
• Cut calls

Minimum Requirements:

• Matric (Grade 12), A+ or N+
• 6 months IT Service Desk or 12 months Admin.

Knowledge

• Telephony system
• Customer management services
• Operating Systems/Applications (ARS)/ITSM
• Policy, process, and standards
• Operational business rules and processes.

Application Process:

To apply, please log onto the e-Government Portal: www.eservices.gov.za and follow these steps:

1. Register using your ID and personal information.
2. Use the received one-time pin to complete the registration.
3. Log in using your username and password.
4. Click on “Employment & Labour”.
5. Click on “Recruitment Citizen” to create a profile, update your profile, browse, and apply for jobs.

Or, if you have registered on the eServices portal:

1. Access www.eservices.gov.za.
2. Click on “Employment & Labour”.
3. Click on “Recruitment Citizen”.
4. Log in using your username and password.
5. Click on “Recruitment Citizen” to create a profile, update your profile, browse, and apply for jobs.

Enquiries

For queries/support, contact egovsupport@sita.co.za or call 080 1414 882.

Important: CVs sent to the above email addresses will not be considered.

SITA Disclaimer:

SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan. Correspondence will be limited to shortlisted candidates only.

• If you do not hear from us within two months of the closing date, please regard your application as unsuccessful.
• Applications received after the closing date will not be considered.
• Please clearly indicate the reference number of the position you are applying for.
• It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA).
• Only candidates who meet the requirements should apply.
• SITA reserves the right not to make an appointment.
• Appointment is subject to a positive security clearance, the signing of a balance scorecard contract, verification of the applicants’ documents (Qualifications), and reference checking.
• Correspondence will be entered into with shortlisted candidates only.
• CVs from Recruitment Agencies will not be accepted.

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