South African Airways
South African Airways invites qualified candidates to apply for the Cabin Crew positions that have become available.
Reference Number: SAA240719-1
Job Title: Cabin Crew
Job Type: Permanent
Location: Kempton Park, Ekurhuleni, Gauteng
Closing Date: 30 July 2024
Job Purpose
The Cabin Crew member is responsible for ensuring the on-board safety of the airline’s customers and providing a 5-star customer experience in line with SAA’s Customer Service Standards. This role ensures that on-board service delivered to customers complies with touch-point standards, service procedures, and duties defined for the aircraft type operated.
The Cabin Crew member will follow instructions by the SCCM on all aircraft, resolve conflicts and disputes for customers, promote the Corporate Brand, protect the company’s goodwill, and uphold the company’s image. They will adhere to standard operating procedures and report all non-compliances to the Purser and/or Commander.
Principal Accountabilities
- Understands the Inflight Services strategy and plans relevant to own work outputs
- Implements strategy within area of responsibility
- Provides recommendations to support the implementation of the Inflight Operations strategy and plan
- Contributes to budget management and containment of costs on-board
- Provides recommendations on profitability
- Ensures correct application of processes and systems in area of responsibility
- Utilizes resources in a time and cost-effective manner
- Utilizes technology to enhance internal and external customer requirements
- Executes work outputs according to customer requirements
- Adheres to Governance and Risk Management policies, processes, and systems
- Delivers regular, irregular, and timely reporting of information to key stakeholders
- Participates in continuous optimization programmes, projects, and initiatives
- Responsible for the safety of customers and all crew on-board
- Manages emergency situations and in-flight medical emergencies
- Renders high-quality service to customers and crew
- Maintains sound interaction between customers, flight deck crew, Purser, and cabin crew
- Assists in maintaining crew well-being
- Complies with company policies, procedures, standards, relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.), and all other regulatory requirements of countries SAA operates in
- Reports all non-compliance to company standards to the Purser and/or Commander.
Qualifications & Experience
- Grade 12
- A relevant 3-year Diploma at NQF level 6 will be an advantage
- A CCM qualification obtained in the last 5 years will be an advantage.
Other Requirements:
- Fluency in English is essential
- Must be able to swim
- Weight proportional to height, minimum of 1.58m
- Maximum body mass index of 35 to be maintained throughout the term of the appointment
- Must be able to fit in an aisle of the aircraft
- Additional foreign languages will be an advantage
- Reliable transport
- Able to work independently without supervision
- Well-groomed with no visible tattoos.
Knowledge and Skills
- Understanding of relevant Cabin Services collective agreements, policies, procedures, standards, and relevant legislation
- Knowledge of relevant legislation (BCEA, LRA, industrial agreement, CAA regulations, etc.) and all other regulatory requirements of countries SAA operates in
- Good interpersonal skills
- Strong customer service principles
- Problem-solving and analytical skills
- Time management
- Good communication skills (verbal and written) in English
- Cultural and global awareness
- Conflict resolution skills
- Planning and organizing skills
- Active listening skills
- Ability to handle pressure.
Attributes
- Effective communication
- Technical expertise
- Stakeholder relationships
- Flexibility and adaptability
- Drives results
- Organisational awareness
- Ethics and integrity
- Collaboration
- Customer-centric
Additional Information
- Applicants must be South African nationals and holders of valid South African identity documents
- Applicants must have no criminal record
- Applicants must be above the age of 18
- Applicants will undergo a security check and medical examination
- Applicants should be able to undergo an extremely intensive training programme, a series of assessments and interviews, and must pass all training programmes
- Applicants may undergo a psychometric and psychological evaluation.
Application Requirements
Please ensure that you upload the following documents (maximum size per upload: 1MB). Applications without the necessary documents will be disqualified:
- Updated CV
- Certified copy of ID
- Certified copy of Matric Certificate
Application Process
To apply for this position, click here to access the online form and follow the instructions provided.
If the post has expired or the link no longer works, you can search for other jobs at www.jobsandmore.co.za.
Policy
SAA is committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible.
Therefore, internal candidates will be considered first before reviewing external applicants, provided that this supports the achievement of our Employment Equity goals.