Call Centre Agents X6: FlySafair

Safair Operations, operating as FlySafair, has a vacancy for a Call Centre Agent at our head office in Bonaero Park. The successful applicant will report to the Assistant Manager: Call Centre.

Job Summary

Location: Bonaero Parl, Johannesburg, Gauteng
Job Ref #: Sales&Distribution_CallCentreAgent6
Job Industry: Aviation; Contact Centre
Job Type: Permanent

Job Description

• Receive calls from customers/passengers.
• Deal with problems such as delays, cancellations, etc.
• Explain processes to customers and assist them where necessary.
• Work in a team and longer than normal hours (shift work).
• Deal with confidential information.
• Communicate with customers both verbally and in writing.

Job Requirements

• Grade 12
• One (1) to four (4) years of experience in a Call Centre Environment
• Travel or relevant qualifications will be an advantage
• Excellent communication in English – speak, read, and write
• Solid computer literacy
• Excellent phone etiquette
• No criminal or credit record
• Able to work on weekends, public holidays, and flexible hours as required
• Own transport would be an advantage.

Personal Attributes

• Punctual
• Excellent understanding or experience of delivering great customer service
• A high degree of patience and assertiveness
• Conflict resolution skills
• Immaculate timekeeping
• Trustworthy, professional, and reliable, including dealing with confidential information
• Ability to work well under pressure
• Practice good time management and willingness to work longer than normal office hours
• Remains focused on handling objections.

Shifts

• 07:00 – 16:00
• 08:00 – 17:00
• 09:00 – 18:00
• 10:00 – 19:00
• Includes weekends and public holidays.

Application Process

To apply for this position, click here to access the online form and follow the instructions provided.

If the post has expired or the link no longer works, you can search for other jobs at www.jobsandmore.co.za.

Other posts you might be interested in: