Call Centre Learnership X25: Tracker Connect

Tracker Connect is offering 25 young people an opportunity to work towards a Call Centre Learnership  at NQF Level 4. The positions will be based at Tracker Head Office in Johannesburg.

The purpose of the Learnership is to capacitate young unemployed youth with call centre skills, experience and knowledge required to deliver excellent customer service.

Listing reference

track_001208

Closing date

8 May 2024

Job category

Call Centre and Telesales

Location

Johannesburg, Gauteng

Contract

Fixed Term Contract

Duration

12 months

Remuneration

Stipend

Job background

This learning intervention is a full qualification which consists of structured unit standard-based learning combined with practical/workplace experience which totals to 132 credits. After having gone through the qualification the young people will be equipped with the following competencies:

• Becoming a one- stop call resolution employee.
• Capturing and updating of information
• Ensure that Customer Service standards are maintained in highly pressurised environment.
• Ability to market and sell products.
• Proactively Upselling and cross selling different products.
• Knowledge on how to view invoices, adjustments, advance payments, credit notes and payment allocations.
• Handling of electronic communication
• Assistance with data- integrity campaigns
• Contracting and scheduling and understanding of Tracker systems.

Minimum requirements

• Be a South African Citizen in possession of a valid SA ID
• Ages between 18 and 35 with no Criminal Record
• Matric with a D / level 4 symbol pass in English language.
• Currently be unemployed and not studying fulltime.
• A passion for customer service and a professional attitude at all times
• The ability to communicate clearly and professionally with clients
• Excellent interpersonal skills
• Detail orientation
• Desire and potential to learn
• The ability to cope with a constant changing and pressurised environment.
• The ability to work in an environment where multi-skilling is required
• Basic computer skills

Application Process

Click here to get to the online form and then follow the instructions given.

If the post has expired or the link no longer works, you can search for other jobs at www.jobsandmore.co.za.

Please note

Preference will be given to applicants from designated groups in line with Tracker’s policies.

A minimal stipend will be offered as remuneration to compensate for basic expenses during the course of the  12-month Learnership.

If you are not contacted within 4 weeks, consider your application unsuccessful.