AVBOB
AVBOB is looking for a customer-oriented and self-motivated individual to join their Debit Orders team under the direction of the Senior Clerk.
Job Summary
Location: Centurion
Job Title: Clerk: Debit Order
Job Ref #: 106CL01
Industry: Insurance; Financial Services
Job Type: Permanent
Job Description:
You will be responsible for ensuring that all payment files are processed accurately, correctly, and in a timely manner and keep the standard of the department at a high level. This includes:
Processing of daily correspondence and emails received.
- Processing debit order authorization forms efficiently and accurately.
- Ensuring that letters and emails are printed for all amendments that are done.
- Capturing new bank account details, verifying addresses, and contact details.
- Handling telephonic queries and following up on non-payments.
- Handling Premium cancellation in a timely manner to prevent policies from lapsing.
- General office administration: Cancellation of debit orders, updates, bank updates, and working on return-to-sender letters.
- Daily lapse reports as sent by the supervisor, preventing lapses, and sending stats as requested.
Statistics and assistance to the Senior Clerk
- Providing the Senior Clerk with statistics e.g., post and schedules on a daily/weekly basis.
- Assisting the Senior Clerk if instructed by the supervisor: Think of it as it is for your own benefit.
Handling of telephone queries and following up on non-payments.
- The policyholder/institution or life office should be kept updated regarding the progress of the query.
- All queries to be handled professionally whether it is via e-mail/letter or telephone.
Job Requirements:
- Grade 12
- 2 years experience in the insurance industry
- Computer literate (advanced Excel skills will be an added advantage).
Application Process
To apply for this position, click here to access the online form and follow the instructions provided.
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