PEP
The Control Room Operator will be responsible for monitoring store security systems in the central in-house control room. This includes timely response and reporting of incidents within the PEP store environment.
Job Summary:
Job Ref #: PEP-1190
Location: Parow, Cape Town, Western Cape
Industry: Retail
Job Type: Permanent
Closing Date: 23 July 2024
Job Description:
At PEP, employees are referred to as Dynamos – they have fun, work hard, and take ownership of everything they do. Working in teams to create world-class solutions, a Dynamo of PEP is dynamic, helpful, and believes in making customers look and feel good.
Purpose of the Job:
The operator ensures that store security systems function optimally and are maintained to set standards. Where applicable, the operator sets up and links to a central in-house control room to address criminal activity incidents within the store environment to decrease losses for PEP.
Key Responsibilities:
- Monitoring of store security systems
- Maintaining store security systems
- Reporting of incidents
- Shift leader responsibilities
Job Requirements:
- Grade 12
- PSIRA (Grade C)
- Suitable qualification in security operations (advantageous)
- Industry-related experience in Control Room Operations
- 3-5 years of experience in a Control Room environment
- Knowledge of Google/Microsoft Office
- Knowledge of Texecom systems, working with back-end solutions (Wintex, Maintex)
- Knowledge of Hikvision systems back-end solutions; remote system programming and monitoring on IVMS
- Experience working with Patriot systems
- Strong communication skills (both verbal and written)
- Resilience (remains calm in emotional situations)
- Strong emotional intelligence
- Knowledge of incident management
- Ability to work shifts
Competencies Required:
- Accuracy
- Performing under pressure
- Delegating
- Integrity
- Assertiveness
- Listening skills
- Cooperation
- Telephone etiquette
- Situational awareness