AVBOB Mutual Assurance
AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2024/25, twelve months Internship Programme.
Job Ref #: MEMMP
Industry: Insurance; Financial Services
Job Type: Contract
Duration: 12 months
You will be working for a company that is over 100 years old with strong values that are customer-centric.
You will have access to personal services through the employee assistance program and wellness programs.
Job Description
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and document activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers promptly.
- Provide clients with technical assistance on products and services offered by AVBOB Member Value.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post-service surveys, identify potential client service concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client service feedback.
Qualifications
- Financial Degree or
- Accounting/Economics Degree or
- BSc Information Systems or
- Marketing Management Degree or
- Business Administration Degree.
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem-solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role-based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
Documentation
Applications must be submitted on this link and accompanied by copies of a comprehensive CV /Resume, ID, and qualifications (Grade 12 certificate and tertiary qualification or recent academic records).
Application Process
To apply for this position, click here to access the online form and follow the instructions provided.
If the post has expired or the link no longer works, you can search for other jobs at www.jobsandmore.co.za.
AVBOB Policy
- AVBOB is an equal opportunity employer, persons living with disability are encouraged to apply.
- Only suitably qualified applicants who have NOT previously served as Interns, will be considered.
- Correspondence will be limited to successful candidates only and applications received after the closing date will not be considered.