Information Technology Internship: Médecins Sans Frontières (MSF) South Africa

Medecins Sans Frontieres invites qualified candidates for the Information Technology Internship in Johannesburg. 

Job Title:

Information Technology / IT Internship

Location:

Johannesburg, Gauteng

Background:

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organization that delivers emergency medical aid to people affected by conflict, epidemics, disasters, or exclusion from healthcare.

Founded in 1971, MSF is a worldwide movement of over 63,000 people working in nearly 72 countries. Guided by principles of independence, neutrality, and impartiality, MSF provides medical assistance irrespective of race, religion, gender, or political affiliation, primarily funded by private donations.

Purpose:

The IT intern will respond to user requests for service, troubleshoot problems, and assist in developing solutions. Responsibilities include minor repairs to equipment, technical assistance for network, hardware, and software issues, maintaining computer systems, resolving network access issues, and supporting network printers.

Reporting Structure:
The IT Intern reports to the IT Officer.

Department:
General Direction

Key Tasks and Responsibilities:

• First-line user support.
• Logging of all tickets.
• Assist with setting up video conferencing kits.
• Record and label assets in the register.
• Prepare and follow up on orders.
• Ensure backups are running.
• Creation of new email accounts for new users.
• Create meetings/webinars using Microsoft Teams, Zoom, Starleaf, Bluejeans, etc.
• Add/remove users from mailing lists.
• Monitor antivirus software, update, and repair computers infected with spyware, adware, and/or viruses.
• Maintain inventory records and documentation for equipment.
• Perform other duties/projects as assigned.

Experience and Qualifications:

• Must have completed an IT/network National Diploma or Degree or a similar field.
• Good understanding of computer network cabling and network file and print services.
• Proficiency in computer applications: Microsoft Excel, Microsoft Word, Microsoft PowerPoint.
• Good understanding of Office 365 platforms.
• No experience required.
• Strong interest in IT.

Personal Attributes and Competencies:

• Ability to prioritize tasks and manage time efficiently.
• Good judgment and effectiveness in working with a high-performing team.
• Strong oral and written communication skills.
• Ability to respond effectively to inquiries or complaints.
• Ability to develop, maintain, and promote strong internal and external relationships.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Multitasking and creative thinking.
• Ability to work with teams.
• Strong customer service focus and attention to detail.
• Willingness to learn and take initiative.
• Problem-solving skills.
• Adhere to MSF principles and values: Respect, Transparency, Integrity, Accountability, Trust, and Empowerment.
• Adhere to the MSF Behavioral Commitments.

Remuneration and Resources:

• Monthly stipend: R5000.
• 100% medical aid contribution.
• Transport allowance.
• Cell phone allowance.
• Resources provided: working space, computer, internet, stationery, and other necessary resources.

Commitment:

• • Contract length: 12 months.
  • Start date: 29 July or 05 August 2024.

Closing Date:

27 June 2024

Application Process

To apply for this position, click here to access the online form and follow the instructions provided.

If the post has expired or the link no longer works, you can search for other jobs at www.jobsandmore.co.za.

Note:

• Only shortlisted candidates will be contacted.
• MSF values diversity and is committed to creating an inclusive working environment. Applications from all qualified candidates, regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, sexual orientation, and other diversity characteristics, are welcome.

For more information on Medecins Sans Frontieres please click here.

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