National School of Government (NSG)
The National School of Government (NSG) is searching for qualified and motivated individuals to join their team as Contact Centre Agents.
In this vital role, you will play a key part in supporting our clients and the delivery of our training programs.
Location
Pretoria, Gauteng
Closing Date
31 May 2024
Salary
R255 450 per annum
Why NSG?
- Make a Difference: Contribute to the development of the public sector.
- Competitive Compensation: Enjoy a competitive salary (R255 450 per annum) and benefits package.
- Growth Opportunities: Develop your skills and advance your career in a dynamic environment.
Responsibilities
- Respond to client inquiries via phone, email, and fax.
- Provide professional and courteous telephone service, handling tasks like call transfers and message taking.
- Capture and record all contact interactions for reporting purposes.
- Maintain in-depth knowledge of NSG products and services.
- Promote NSG training programs to public sector organizations.
- Process client requests for quotations and bookings.
- Generate reports and manage accurate records.
Qualifications
- Tertiary qualification (NQF Level 6) in Contact Centre Management, Office Administration, or Business Administration
- 1-2 years’ experience in office administration, preferably in an ETD environment
- Excellent communication, interpersonal, and problem-solving skills
- Strong time management and ability to work independently
- Proficiency in MS Office Suite, call logging systems, and Training Management Systems
- Knowledge of client relations and the public sector.
How to Apply
We encourage all interested candidates to apply as soon as possible!
Submit your CV and a cover letter with a completed and Approved-New-Z83-form to NSG.Admin03@thensg.gov.za.
Applications can also be hand-delivered to ZK Mathews Building, 70 Meintjies Street, Sunnyside, Pretoria, or mailed to The Principal: National School of Government, Private Bag X759, Pretoria, 0001.
Additional Information
- Preference will be given to candidates from designated groups in accordance with NSG’s employment equity requirements.
- Shortlisted candidates will be required to submit certified documents and participate in a technical exercise.
- All appointments are subject to suitability checks.
- Applications not meeting requirements or received late will not be considered.
The NSG is an equal opportunity employer committed to diversity and inclusion.
Visit their website at https://www.thensg.gov.za/ for further details.
If the post has expired or the link no longer works, you can search for other jobs at www.jobsandmore.co.za.
To apply for this job email your details to NSG.Admin03@thensg.gov.za