Microsoft
Every year, Microsoft welcomes interns from every corner of the world to join Microsoft. Interns are invited to build community, explore their passions and do their best work at Microsoft with thousands of university graduates from every corner of the world.
Job Detail
- Location: Johannesburg, Gauteng
- Job number: 1719301
- Employment type:Internship
- Duration: 12 months (starting August/September 2024)
- Industry: Information Technology
- Closing date: Not indicated
About the Internship
At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passion, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributes
Qualifications
Required Qualifications:
- Currently pursuing or have completed a Bachelor’s degree in the last 6 months in Information Technology, Sales, Marketing, Computer Science, Business Operations, Business Administration or related field.
- Strong desire and business acumen for consultative solution selling.
- Exceptional negotiation, customer service, and interpersonal skills.
- Excellent verbal and written communication, analytical and presentation skills.
- You must be legally authorised to work in South Africa to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).
Visit the Microsoft Careers FAQ Page to learn more about the interview process and answers to commonly asked questions.
Responsibilities
Readiness Development
- Serves as subject matter expert in specific areas (e.g., performance, connectivity) and displays readiness at a local scale. Maintains technical skills through the completion of ongoing readiness training.
Case Management (Delivery Excellence)
- Drives case wellness through monitoring of idle cases or cases that need more attention, ensuring no increases in cases at a specific time.
- Collaborates with escalation engineers, subject matter experts, and/or Delivery Partners (DPs) to orchestrate backlog management, seeking assistance when needed.
Managing Collaboration Activities
- Responsible to answer and assist with questions posed by account teams.
- Collaborate with others to resolve issues in a timely fashion.
- Participates in building communities with peer delivery roles (e.g., Support Escalation Engineering, Escalation Engineering, etc.)
Process Improvement
- Identifies technical deficiencies in services or processes to help improve the quality of the services.
- Collaborates with internal teams, and sometimes external teams, for product and process feedback
- Partners with manager and Supply Delivery Manager for continuous improvement planning.
- Serves as an early warning system and notifies appropriate impacted audiences regarding flaws in processes.
- Evangelizes processes and process improvements
Application Process
Click here to get to the online form and then follow the instructions given.
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Microsoft Policy
- Microsoft is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.