UI Claims Officer X7: Department of Employment and Labour

Department of Employment and Labour invites interested candidates to apply for their UI Claims Officer posts that have become available on several sites around the country. 

Locations and Reference numbers:

• Labour Centre: Thohoyandou, Ref No: HR 4/4/6/188 (X1 Post)
• Labour Centre: Gqeberha, Ref No: HR4/4/24/01 (X1 Post)
• Provincial Office: Cape Town (Western Cape), Ref No: HR4/4/10/615 (X1 Post)
• Provincial Office: Bloemfontein (Free State), Ref No: HR 4/4/8/894 (X1 Post)
• Provincial Office: Kimberley, Ref No: HR4/4/8/56 (X1 Post)
• Provincial Office: KwaZulu-Natal, Ref No: HR4/4/5/20 (X2 Posts)

Requirements:

• Senior Certificate with Accounting or Mathematics as major subjects or equivalent.
• 0 to 6 months’ experience required.

Knowledge:

• Unemployment Insurance Act
• Unemployment Insurance Contributions Act
• Public Service Regulation
• Public Service Act
• Batho Pele principles
• Departmental policies and procedures
• Customer care

Skills:

• Communication (verbal & written)
• Listening
• Computer literacy
• Customer Relations
• Decision making

Duties:

• Receive and assess all the UI Claims on the relevant system in line with the Standard Operating Procedure (SOP).
• Register all employers and verify the declarations of employees as per the relevant prescripts.
• Execute all payment of approved claims as per the set time frames.
• Attend to inquiries relating to all the processed claims or any other matter relating to the processing of claims.
• Perform Administrative duties in the section.

Enquiries:

• Thohoyandou: Ms GJ Matlhakoane, Tel No: (015) 290 1665
• Gqeberha: Mr M Ngqolowa, Tel No: (041) 506 5000
• Western Cape: Mr Q Bowman, Tel No: (021) 441 8120
• Bloemfontein: Ms N Zama, Tel No: (051) 505 6276
• Kimberley: Ms J Marais, Tel No: (053) 838 1558
• KwaZulu-Natal: Ms G Khomo, Tel No: (031) 366 2331

Application Process:

Applications quoting the relevant reference number must be submitted to the appropriate address listed below:

• Thohoyandou: Chief Director: Provincial Operations, Private Bag X9368, Polokwane, 0700 or hand deliver at 42a Schoeman Street, Polokwane. For Attention: Sub-directorate: Human Resources Management, Polokwane.
• Gqeberha: Deputy Director: Labour Centre Operations, Private Bag X6045, Gqeberha, 6000 or hand deliver at VSN Centre 116-134 Goven Mbeki Avenue. For Attention: Sub-directorate: Labour Centre Operations, Gqeberha.
• Western Cape: Chief Director: Provincial Operations, PO Box 872, Cape Town, 8000 or hand deliver at: Department of Employment and Labour, No.9 Long Street, Cnr Riebeeck and Long Street, Cape Town.
• Bloemfontein: Chief Director: Provincial Operations, Private Bag X522, Bloemfontein, 9300 or hand deliver at Laboria House, 43 Charlotte Maxeke Street, Bloemfontein. For Attention: Sub-directorate: Human Resources Operations, Free State.
• Kimberley: Chief Director: Provincial Operations, Private Bag X5012, Kimberley, 8301 or hand deliver at Laboria House, c/o Pniel & Compound Street, Kimberley. For Attention: Sub-directorate: Deputy Director: Human Resources Management.
• KwaZulu-Natal: Deputy Director: Provincial Operations, PO Box 940, Durban, 4001 or hand deliver at 267 Anton Lembede Street, Durban. For Attention: Sub-directorate: Human Resources Operations, Durban.

Note:

• All attachments for online application must include the  Approved-New-Z83-form and must be in one PDF file.
• You must indicate the correct job title and the reference number of the post on the subject line of your email. Use the correct email address associated with the post (if applicable). Failure to do so, your application will be disqualified.
• Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered.
• Each application for employment form must be fully completed, initialled, and signed by the applicant. Failure to fully complete, initial, and sign this form may lead to disqualification of the application during the selection process. All fields of Section A, B, C, and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached).
• A recently updated comprehensive CV (with detailed previous experience) is required. The questions related to conditions that prevent re-appointment under Part F must be answered.
• Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert.
• Foreign qualification must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). Applicants who do not comply with the above-mentioned instruction/requirements, as well as applications received late will not be considered.
• Unless indicated, the Department does not accept applications via email or fax. Failure to submit all the requested documents will result in the application not being considered.
• Correspondence will be limited to short-listed candidates only. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification, and employment verification).
• The Department reserves the right not to make any appointment(s) to the above post.
• The requirements for application of Senior Management Services (SMS) include the successful completion of a SMS Pre-entry programme (Nyukela) as endorsed by the National School Government (NSG). Prior to appointment, a candidate(s) should therefore have proof that they have registered for the Pre-Entry Certificate and have completed the course. The cost for Nyukela is at the applicant’s own expense. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link: NSG SMS Pre-entry Programme.
• All shortlisted candidates for SMS posts will be subjected to a technical competency exercise that intends to test relevant technical elements of the job, the logistics of which will be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools. The successful candidate will be expected to sign a performance agreement.
• The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender, and disability) through the filling of this post(s).

If the post has expired or the link no longer works, you can search for other jobs at www.jobsandmore.co.za.

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