VIP Security Officers: Hollywoodbets

Hollywoodbets has an amazing opportunity for VIP Security Officers at their Kenilworth, Milnerton, and Durbanville Racecourses.

The successful candidate will be responsible for creating and maintaining a safe environment for the people. 

About Hollywoodbets

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning.

The Hollywoodbets team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join the team and reach for the stars.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Grade C PSIRA
• Computer literate.
• 1-2 years security experience.
• Registered with PSIRA (Private Security Industry Regulatory Authority).

A Bonus To Have:

• Valid driver’s license.

What You’ll Do For The Brand:

• VIP Officers must be present 15 minutes before the branch opens.
• Branch Manager/Senior Team Leader will open the branch in the presence of the VIP Officer.
• Conduct a perimeter patrol before the branch opens.
• Check around the premises for any suspicious movements before the branch is opened.
• Be extremely vigilant and alert of surroundings before the opening/closing of the branch.
• Conduct a floor walk once the branch is open, to observe all is in order.
• Ensure all observation checks are completed before the Branch Manager/Senior Team Leader continues with their daily checks.
• During opening and closing, one VIP must be positioned away from the entrance, observing their colleague and checking for potential danger.
• Patrol inside and outside the branch entrance, back areas, and all parking areas.
• Ensure all two-way radios are fully charged for early morning usage and report faulty equipment immediately.
• Charge batteries overnight for use from the beginning of your shift.
• Ensure all panic buttons and two-way radios are in good working condition and kept safely.
• Carry panic buttons, two-way radios, and earpieces to ensure open communication and ease of access in an emergency.
• Use a scanner to search all guests entering the branch, including team members.
• Ensure the branch door or gate is always kept closed at the searching zone.
• Do not cross-gender scan guests entering the branch.
• Ensure male guests are scanned by male VIP Officers and female guests by female VIP Officers.
• Use a stick to search female bags; male guests are not allowed to bring in their bags.
• Direct traffic on premises and ensure the free flow of foot traffic and control the number of vehicles entering and exiting the building.
• During end-of-day closing, minimize entry by sliding closed one door to reduce high risk.
• Attend branch meetings when notified by the Branch Manager.
• Assist when receiving stock, doing alarm tests, and submitting daily reports every morning by 10:00 AM.

Guest Service

• First impressions last – VIP Officers are at the forefront of Hollywoodbets.
• VIP Officers are the first encounter with the guest.
• Greet guests with “Good day, welcome to Hollywood”.
• Provide good guest service by being friendly, helpful, polite, and courteous.
• Proactively address guest complaints and ensure guest feedback is communicated clearly and positively.
• Create a guest-centric culture within the branch and drive the philosophy of “service with a smile”.
• Treat guests with respect and maintain a good attitude.
• When guests are leaving, wish them good evening or good night and ask them to come again. “Goodbye Sir/Madam, please come again”.

Compliance

• VIP Officers must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift (black shoes, black socks, and white vest only).
• Scan all persons entering the premises, including team members.
• Be observant of guests leaving the branch, noting if they entered with something and are leaving without it.
• No bags are allowed inside the premises.
• No weapons/guns are allowed on the premises (except for official law enforcement officers).
• No person under the age of 18 is allowed on the premises.
• If dealing with a difficult customer, contact colleagues and press the panic button before the situation escalates.
• In branches without a liquor license, no alcohol is allowed on the premises.
• Credit bets are not allowed to be taken by any team member.
• VIP Officers on duty are not allowed to take bets with Amadoda.
• VIP Officers on duty are not allowed to utilize the Limited Payout Machine.

Code of Conduct

• Do not sit or lounge, use your cell phone, or eat while on duty.
• No smoking on duty.
• Do not report for duty under the influence of alcohol.
• Do not abandon your post, as this could lead to disciplinary action.
• Do not sleep on duty, as this will lead to disciplinary action.
• Avoid casual conversations with friends/other team members while at your post.
• Do not accept tips from guests.

Values

• Actively promote Hollywoodbets values.
• Live the values and lead by example.

Other

• Report absenteeism to the Branch Manager/Senior Team Leader 2 hours before your shift begins.
• Be able to work rotating shifts/flexible hours.
• Ensure the ability to work independently.
• Maintain physical fitness in line with job requirements.

What You’ll Bring To The Team

• Good communication and interpersonal skills.
• Impressive planning, organizational, and time management skills.
• Good business acumen and high ethical work standards.
• Ability to multitask and show initiative.

Application Process

To apply for this position, click here to access the online form and follow the instructions provided.

Only people who meet minimum requirements will be considered.

If the post has expired or the link no longer works, you can search for other jobs at www.jobsandmore.co.za.

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