AVBOB
About AVBOB Assurance
AVBOB was established in Bloemfontein in 1918 and has since grown into Africa’s largest Mutual Assurance Society providing a one-stop funeral insurance and burial service. Currently more than 5.5 million lives are insured by AVBOB.
Job Description
AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2023/24, twelve months Internship Programme.
The internships are based in:
- Springs
- Vanderbijlpark
- Calertonville and
- Sasolburg.
Only suitably qualified applicants who have NOT previously served as Interns, will be considered.
You will be working for a company that is over 100 years old with strong values which are customer centric.
You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
Areas of Responsibility
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
- Provide clients with technical assistance on products and services offered by AVBOB Mutual.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Qualifications
- Financial Diploma/Degree or
- Accounting/Economics Diploma/Degree or
- Diploma/BSc Information Systems or
- Marketing Management Diploma/Degree or
- Business Administration Diploma/Degree
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
Application Process
AVBOB is an equal opportunity employer, persons living with disability are encouraged to apply.
Applications must be submitted on this link and must be accompanied by the following documents:
- Copies of a comprehensive CV /Resume,
- Copy of ID, and
- Copies of qualifications (Grade 12 certificate and tertiary qualification or recent academic records). Only suitably qualified applicants who have NOT previously served as Interns, will be considered.
Correspondence will be limited to successful candidates only and applications received after the closing date will not be considered.
If the link is no longer available, then you can look for other opportunities on www.jobsandmore.co.za