Internships X6 – AVBOB Gauteng

AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2023/24, twelve months Internship Programme based in Gauteng

Job Detail

Job Ref #: MEMBERVALUENATIONAL
Location: Gauteng

Industry: Insurance
Job Type: Internship

Contract: Fixed Term

Closing date: Not indicated

About the Internship

Only suitably qualified applicants who have NOT previously served as Interns, will be considered.

You will be working for a company that is over 100 years old with strong customer-centric values.

You will have access to personal services through the employee assistance program and wellness programs.  You will be working for an organization that values employee development and rewards excellent performance.

Areas of Responsibility

The areas of responsibility  for this internship include but are not limited to:

• Deliver a positive and professional client service experience to branch customers.
• Manage client inquiries at branches and document activities and outcomes.
• Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
• Provide clients with technical assistance on products and services offered by AVBOB Mutual.
• Build positive client relations by checking in regularly and following up on active processes.
• Maintain client records and documenting processes.
• Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
• Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
• Recommend product improvements based on client services feedback.

Qualifications

Candidates with the following qualifications are invites to apply:

• Financial Diploma/Degree or
• Accounting/Economics Diploma/Degree or
• Diploma/BSc Information Systems or
• Marketing Management Diploma/Degree or
• Business Administration Diploma/Degree

Skills and Experience

• Data Analytics
• Sales Experience is advantageous
• Customer Service experience advantageous
• Problem-solving
• Resilient and able to work under pressure.
• Effective communication skills both written and verbal.

 Role-based competencies

• Excellent customer service skills
• Team player
• Customer focused
• Communication
• Analytical
• Patience

Application Process

AVBOB is an equal opportunity employer, persons living with disability are encouraged to apply.

Applications must be submitted on this link and must be accompanied by the following documents:

• Copies of a comprehensive CV /Resume,
• Copy of ID, and
• Copies of qualifications (Grade 12 certificate and tertiary qualification or recent academic records). Only suitably qualified applicants who have NOT previously served as Interns, will be considered.

Correspondence will be limited to successful candidates only and applications received after the closing date will not be considered.

If the link is no longer available, then you can look for other opportunities on www.jobsandmore.co.za

About AVBOB

The AVBOB Group (AVBOB Insurance, AVBOB Funeral Service and AVBOB Industries) is South Africa’s only mutual society that provides a one-stop funeral insurance and burial service solution. AVBOB’s roots go as far back as 1918 when the society was a benevolent fund or burial society that had the capacity to conduct funerals as well. 

AVBOB offers the entire spectrum of funeral services via an extensive national infrastructure consisting of more than 160 funeral agencies, 95 insurance offices and a manufacturing plant.

Almost a century later AVBOB continues to make affordable insurance available so that people – from the richest to the poorest – have access to a dignified send off when their time comes.

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